Privacy Policy
At VirtualCA ("we", "us", or "our"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (https://virtualca.in) or use our services. By accessing or using our website and services, you agree to the practices described in this policy.
1. Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, phone number, address, and other contact details you provide when registering for our services, making a payment, or contacting us.
- Payment Information: Payment details (e.g., credit/debit card information) are collected and processed by third-party payment gateways such as PhonePe Business, Paytm, Razorpay, etc. We do not store full payment card details on our servers.
- Usage Data: Information about how you use our website, including IP address, browser type, pages visited, and the dates/times of your visits. This data is collected via cookies and similar tracking technologies.
- Business Information: For business clients, we may collect company name, tax identification numbers, financial data, and other details necessary to provide our chartered accountant and compliance services.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To provide, operate, and maintain our website and services.
- To process transactions and fulfill your requests for services.
- To communicate with you about your account, customer service issues, or updates regarding our services.
- To improve our website, services, and user experience based on your feedback and analytics.
- To comply with legal obligations, such as tax laws, auditing requirements, or regulatory requests.
- To prevent fraud, secure our systems, and protect the rights, property, or safety of VirtualCA and our users.
3. How We Share Your Information
We may share your information in the following circumstances:
- With Third-Party Service Providers: We may share your information with third-party service providers who assist us in operating our website and delivering services, such as payment processors (e.g., PhonePe, Paytm, Razorpay), email service providers, and analytics companies. These parties are obligated to keep your information confidential and use it only for the purposes we specify.
- For Legal Reasons: We may disclose your information if required by law, regulation, or legal process, or to protect the rights, property, or safety of VirtualCA, our users, or the public.
- Business Transfers: In the event of a merger, acquisition, or sale of all or part of our assets, your information may be transferred to the new owner.
- With Your Consent: We may share your information with other third parties with your explicit consent.
4. Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security. You acknowledge that any information you send to us is at your own risk.
5. Your Rights
Depending on your location, you may have certain rights regarding your personal information, including:
- The right to access, update, or delete the personal information we hold about you.
- The right to restrict or object to the processing of your information.
- The right to data portability (where applicable).
- The right to withdraw consent at any time where we rely on consent to process your data.
To exercise any of these rights, please contact us at support@virtualca.in. We will respond to your request within a reasonable timeframe, as required by applicable law.
6. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your experience and collect usage data. You can manage your cookie preferences through your browser settings. For more information, please refer to our Cookie Policy (if applicable) or contact us.
7. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure that any such transfers comply with applicable data protection laws, including using standard contractual clauses or other mechanisms approved by regulatory authorities.
8. Retention of Data
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for legal, accounting, or reporting requirements. When no longer needed, we securely delete or anonymize your data.
9. Children’s Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected such information, we will take steps to delete it immediately.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with an updated "Last Revised" date. Your continued use of our website after such changes constitutes your acceptance of the new policy.
11. Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us at:
- Email: support@virtualca.in
- Phone: +918886665751
You also have the right to lodge a complaint with a supervisory authority if you believe your privacy rights have been violated.
Last Revised: 01-04-2025